Processing & transit
Orders are processed quickly on business days. The delivery time shown at checkout applies to the selected service and your region.
Delivery & checkout
Versand & Zahlung
Clear shipping terms, discreet delivery, and the payment methods available at checkout — concise and at a glance.
- 1–3 business days Typical delivery time within Germany
- from €5.90 Discreet standard shipping (unless stated otherwise)
- from €100 Free shipping within DE (regular offers)
Shipping
How we ship
Fast fulfilment, neutral packaging, and reliable logistics so your order reaches you safely.
Neutral packaging
Shipments are discreet: plain outer cartons without product or brand markings that would hint at the contents.
Shipment tracking
Once the carrier scans the parcel you usually receive an e-mail with tracking; you can also see status in your customer account.
Secure handover
For transport issues or damage: take photos of the box and contents and contact us with your order number — we will help resolve it.
Payment
Payment methods at checkout
At the final step we automatically show options available for your cart and country — including any fee notes where applicable.
Cards & classic providers
Depending on integration, e.g. Visa, Mastercard, American Express plus services like PayPal or Klarna — all via our secure checkout.
Apple Pay & Google Pay
Where supported, you can pay with your wallet in a few taps — without typing card details manually.
Prepayment (SEPA)
You receive our bank details and reference by e-mail. Shipping starts once payment has arrived.
Cash on delivery & invoice
Cash on delivery or invoice may be offered when your checkout shows them — depending on credit check, country, and assortment.
At our checkout:
Visa 
Mastercard 
American Express 
PayPal 
Klarna 
DHL cash on delivery 
Prepayment (SEPA) 
Google Pay 
Apple Pay
Flow
Four steps to your door
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Review cart
Check quantities, address, and options.
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Choose payment
Only available methods are shown.
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Place order
Confirmation and payment window if needed.
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Shipping & tracking
Neutrally packed parcel, status by e-mail.
Common questions
Short answers
Does free shipping apply to every product?
Generally for the cart within Germany unless an exception (e.g. bulky goods, island surcharges) is shown on the product or at checkout.
Why do I not see every payment method at checkout?
Providers check creditworthiness, country, currency, and amount. Not every combination is possible — the list shown is what applies to your current cart.
Do you ship abroad?
If international shipping is available, countries and costs appear at checkout. Contact support for questions before ordering.
Where are cancellation policy and terms?
All contractual information is in the Terms and the Cancellation policy — plus our FAQ.
Ready for your next grow?
Browse the shop or go to checkout — we guide you through payment.