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Consumer · Online store

Widerrufsbelehrung

What matters for notice, timelines, returns and refunds — jump links to every block plus a one-tap copy for the model form.

  • Deadline 14 Days from receipt · typical
  • Exercise clear Unequivocal statement (e‑mail ok)
  • Reading ~8 min

Introduction

As a consumer you have a statutory right to cancel purchases of goods from 360 Grow.eu through this shop, subject to the exclusions below.

Our Terms and arrangements under Shipping & payment apply. Return logistics are explained under Shipping & payment.

Widerrufsbelehrung

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter die Waren in Besitz genommen haben.

Um Ihr Widerrufsrecht auszuüben, informieren Sie uns per eindeutiger Erklärung (z. B. per E-Mail oder Brief).

Mandatory disclosures may vary by product type—coordinate with counsel.

Right of withdrawal

You may cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party you name (other than the carrier) took possession of the goods.

Exercising the right & keeping the deadline

To exercise the right you must inform us by an unequivocal statement (e.g. mail, fax or e-mail) of your decision to cancel.

Sending your notice before the period expires is sufficient to meet the deadline.

Address / contact for cancellation

360 Grow.eu

Holsteiner Chaussee 439

25474 Ellerbek

kontakt@360-grow.de

Effects of cancellation

If you cancel we shall reimburse all payments received from you immediately and within fourteen days from the day on which we received your cancellation notice.

We use the same payment method unless expressly agreed otherwise with you.

Services started before expiry

If you asked for performance during the withdrawal period you must pay a proportionate amount for what was rendered until cancellation was notified.

Returning goods

Return the goods promptly and within fourteen days from notifying cancellation.

You bear the direct cost of returning the goods.

Carrier labels and practical steps appear under Shipping & payment and FAQ.

Exclusions / early lapse

The right does not apply, inter alia, to custom-made goods tailored to consumer choices or clearly personalised goods.

Sealed health/hygiene products after seal removal and inseparably mingled goods may be excluded—where legally applicable.

Model withdrawal form

If you wish to cancel you may use the sample wording below.

— An —
360 Grow.eu
Holsteiner Chaussee 439
25474 Ellerbek
E-Mail: kontakt@360-grow.de

— Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*):
— Bestellt am (*)/ erhalten am (*):
— Name des/der Verbraucher(s):
— Anschrift des/der Verbraucher(s):
— Unterschrift des/der Verbraucher(s) nur bei Mitteilung auf Papier:
— Datum:
(*) Unzutreffendes streichen.

Privacy when cancelling: see our Privacy.