FAQ

We usually process and ship within 24 hours (business days). Within Germany transit often takes 1–3 business days depending on carrier and region.

We ship free within Germany for orders of 100 € or more, unless stated otherwise.

All shipments are neutrally packed without conspicuous product or brand hints on the outer box.

Once the carrier has picked up the parcel you usually get an e-mail with a tracking link. More details under Shipping & payment.

Delivery abroad may be available depending on destination and legal rules. Checkout shows options and costs. Contact us before ordering if unsure.

Document transport damage with photos (box and contents) and send your order number. For missing parcels we check carrier status and reply with next steps.

Consumers have statutory withdrawal rights. Details are in our cancellation policy and on Shipping & payment.

Until your order is not picked or shipped we try to help. E-mail us promptly with your order number.

Yes, pickup of paid orders is possible. Arrange timing via our contact page and we will notify you when ready.

Send photos, a short description, and your order number. We will review and propose a solution (replacement, partial refund, or return as appropriate).

Yes. You typically receive a PDF or e-mail invoice after dispatch or with confirmation, including all legally required details.

Enter valid codes at cart or checkout. Terms such as minimum order and validity are shown there.

Depending on checkout, common methods such as PayPal, card, bank transfer, or prepayment may be available. Full overview: Shipping & payment.

It depends on the method: prepayment after receipt; PayPal/card typically at order completion or per provider rules. Checkout shows relevant notes.

We use standard shop and encryption (HTTPS). Payment data is processed by specialized providers—not stored in plain text on our servers.

We maintain stock continuously. Shortages are shown in checkout or we e-mail you about alternatives or delivery dates.

Our team helps with tents, fans, lights, and media — in the Shop, by phone, and on site. Beginners: share room size and goals for a quick recommendation.

Manufacturers provide statutory warranty and sometimes voluntary terms for many devices. We coordinate next steps with you for defects.

We supply grow equipment for use within applicable national laws. Specific use is the customer’s responsibility.

All documents are linked in the footer: Terms, imprint, and Privacy. Please read them before ordering.

We process data needed for contract and shipping (name, address, contact, payment). Details are in our privacy policy.

We usually answer within 1–2 business days; peaks may take longer. Mark urgent delivery issues with your order number.

Use our contact page, e-mail us, or call during store hours — we will find a solution together.